1. When applicable
These terms and conditions are applicable every time you access our website and/or order goods from our website.
2. How the contract is formed between you and us
2.1 You may place an order to purchase a product advertised for sale on the site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “Confirm Purchase” button on the “Shopping cart” page.
2.2 After placing an order, you will receive an e-mail (the “Order Confirmation”) from us acknowledging that we have received your order and giving an order number and a summary of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the “Dispatch Confirmation”). The contract between us will only be formed when we send you the Dispatch Confirmation.
2.3 The contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.
2.4 We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances.
2.5 We may be unable to process your order if:
The product you ordered is out of stock or discontinued;
There is a problem with authorisation of your payment
2. Our cancellation, returns and refund policy
2.1 We wish to make all transactions as smooth as possible, happy customers mean repeat business for us, with this in mind we have a generous return policy within a 30 day period after delivery, our full Returns & Exchanges Policy can be viewed here.
3. Access to oudh.co.uk
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
4. Processing your order and payment
4.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
4.2 These prices include VAT and exclude delivery costs (no extra delivery charge for the ‘free delivery’ option in the UK), which will be added to the total amount due once you have selected a delivery service from the available options as set out in shipment information.
4.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation.
4.4 We cannot complete your order until you have paid for it in full. Payment can be made by most major credit or debit cards.
4.5 By using a credit/debit card for your order, you confirm that the card/account being used is yours. All credit/debit card account holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
4.6 Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our Site may be incorrectly priced. We will rectify any such errors as soon as possible once we become aware of them. If a product’s correct price is different from the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
5.1 Whilst we make every effort to deliver goods within the stated time periods, we cannot guarantee delivery to be on time or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
5.2 All items are subject to stock availability.
5.3 When we deliver your items to you, you may be asked to sign for the goods to acknowledge that you have received them.
5.4 Please note that if you wish to return goods, you have 30 days from receipt of the goods to return them to us. For further information on returns see Returns & Exchanges.
5.5 If an item is faulty please contact us and we will arrange a replacement once the faulty item has been returned back to us..
7. License for website access
7.1 oudh.co.uk grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of oudh.co.uk. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
7.2 This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
7.3 You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of oudh.co.uk and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilising oudh.co.uk or its affiliates’ names or trademarks without the express written consent of oudh.co.uk. Any unauthorised use terminates the permission or license granted by oudh.co.uk.
7.4 You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the any page of oudh.co.uk as long as the link does not portray oudh.co.uk, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any oudh.co.uk logo or other proprietary graphic or trademark as part of the link without our express written consent.
8 Your conduct
8.1 You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
8.2 You understand that you, and not oudh.co.uk, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
8.3 You must not use the website for any of the following: for fraudulent purposes, or in connection with a criminal offence or other unlawful activity – to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam” – to cause annoyance, inconvenience or needless anxiety
9.1 The use of our site and any contracts formed are governed by English law.
9.2 We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special , indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.
9.3 Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods.
9.4 A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
9.5 If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceable of such provision shall not affect the other provisions of these terms and conditions.
9.6 We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.
9.7 You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.
9.8 We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.
9.9 There are links on our website to third party websites which we believe may be of interest to you. We do not have any control over the content of these websites nor can we be liable in respect of anything contained on these websites.
9.10 These terms and conditions govern the entire trading relationship between ourselves and you and will remain in force for the duration of our trading relationship.
9.11 We will use reasonable resources to verify the accuracy of any product or pricing information which we place on the site but we make no warranties (whether express or implied) in relation to the accuracy of such information.
9.12 These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.
10. Events outside our control
10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.
These Terms & Conditions were last updated in May 2022..
The above terms are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.